Help From HCL is Only One Call Away

On countless occasions over the years as a pharmacy director I faced a challenge, problem, or situation that I simply could not figure out how to solve.  It may have been a regulatory requirement, a storage problem, or an operational issue.  In a previous blog post, I discussed the value of utilizing your own staff’s experience and knowledge to help you figure out solutions to these situations.

 

In this post, I want to add in the value of reaching out to the HCL® staff.  The knowledge base, training, and experience of HCL’s customer service and field representatives is unmatched.  They are a melting pot of the challenges faced, solutions found, and information gathered from health care facilities all across the country.  It is very likely if you are facing a challenge, someone else has faced it as well, and it is equally likely HCL has at some point been involved in finding options to solve that problem, and often has solutions to help you.

 

HCL’s customer service and field representatives can help you locate options in their catalog, as well as look at other ideas that may help.  HCL’s staff all work together and share their knowledge.  It may not be your own field representative that has come across your issue before, but it is very possible another field representative has.  That information is shared internally through HCL’s continuous training program for their internal and field representatives.  There have been several occasions where I have called HCL, started to describe my challenge, and even before I complete my explanation, they are offering solutions.

 

You do not have to know everything and solve all problems on your own.  Remember, help is available from HCL, and they are only one phone call away.