Small Friend Arrived

Kindness Counts

One act of kindness can have a powerful ripple effect, as we learned from our friend Curtis, a long-time customer in the government sector.

 

During his call with Account Manager Maranda Chapman, who is newly assigned to his territory, he mentioned receiving an HCL® rubber chicken years ago and said it made his day. That same day, Chapman shipped one of her first sample orders — with a surprise inside.

 

Soon after, she received an email from Curtis with the subject line, “A Small Friend Arrived Today,” and a photo she will never forget.

 

“It truly made MY day, as I was starting to have a hard time not connecting with my customers yet,” Chapman said. “I needed Curtis and his kindness to keep me going through the intro calls. He reminded me that our customers are amazing and one of the many reasons this company is so great!”