Shipping Teams Celebrate Record-Breaking Month

When it comes to breaking records, this one is among our best: an error-free shipping rate of 99.83 percent, the highest since we started tracking it in 2017. Of the 46,936 packages we shipped in October, only 35 had errors, which is anything that affected what the customer ordered versus what they received.

 

Chad Pond, Vice President of Distribution, credits the impressive rate to better communication, customer feedback and trend monitoring. To celebrate, we treated the Shipping crews to lunch at our Circleville and Urbancrest facilities.

 

Thanks to the diligence of our team members for making this outstanding achievement possible!